1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text; and
no video is to be copied or modified in anyway
no audio is to be copied or modified in anyway
all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes
2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
3. SERVICE ACCESS
3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
4. VISITOR MATERIAL AND CONDUCT
4.2 You are prohibited from posting or transmitting to or from this Website any material:
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions:
you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks;
you do not create a frame or any other browser or border environment around this Website;
you do not in any way imply that we are endorsing any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us;
you do not otherwise use any logo or trade marks displayed on this Website without our express written permission;
you do not link from a website that is not owned by you; and
your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.
5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.
6.1 To register on this website you must be over 18.
You can update your registration at any time at the My Account section of our website.
6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.
6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.
8. GOVERNING LAW AND JURISDICTION
9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.
96% 1st month rent (Minimum £600) per property £150 garage only
£180 Per Property £150 Garage only
Prepare Tenancy Agreement:
Collection & Registration of Tenancy Deposit with TDS:
£30 (If applicable)
Inventory & Photographs:
£72 + £18 per bedroom
£72 + £18 per bedroom
Serving Section 21 Notice
End of Management
Renewal of Tenancy Fee
Early Termination by Landlord (before Tenant has moved in)
Supervision of Major Works (over £500)
10% repair costs
Rent review via rent officer
Any variation to Tenancy Agreement instructed by Landlord
Tenant introduction by Whites leading to Sale
1% of Sale Price
1% of Sale Price
Sales by other Agent whilst Tenant in situ
* Costs charged by any external contractors are in addition to our Set Up, Inventory & Management Fees
Hire of Oil Filled Radiator
£20 per week plus delivery
Hire of Dehumidifier
£30 per week plus delivery
Tenants Fees and Guide
At Whites we understand that the rental process can be daunting and occassionally confusing. As a team we pride ourselves in Customer Service and endeavour to provide clear information to ensure you have a positive rental experience with us. To this end we have provided a table of our Fee Structure below. Following the table you will find a list of Frequently Asked Questions. If you can’t find the answer you require here please phone one of our team on 01722 336422 who will be happy to take your query.
Pre Tenants Fees (Inc. VAT)
Refundable if application isn’t successful
Preparation of Tenancy Agreement
£270 Per Property (£90 for a Garage Only Agreement)
80% monthly rent + set-up, inventory, deposit fee (ie the fees that would usually be payable by Landlord)
Additional Fees (Inc. VAT)
Saturday Tenancy Sign Up / Move In
Tenancy signing + key collection
Payment NOT by Standing Order
£24 per payment
Late payment of rent / charges
£24 per payment
Returned payment fee (bounced cheque)
£24 per payment
Additional copies of Tenancy Agreement or Inventory
£18 per document
Lost security Items
Sourcing product, travel, obtaining permissions
£25 plus item cost
Out of Hours Call
i.e. lost keys
Professional Cleaning Charge
When the property is not left in the same condition as the tenancy start.
Dependant on property condition (minimum £80)
Privacy Statement for Clients
The data controller is H W White Limited of Castle Chambers, 47 Castle Street, Salisbury, Wiltshire, SP1 3SP (“we”, “us” or “our”). Details of our notification to the data protection regulator may be found in the Information Commissioner’s Office Public Register of Data Controllers at ico.org.uk.
Information we may collect from you
When you register to use our services and/or our sites we may ask you to provide certain information such as your:
Date of Birth
Bank account details
We may also process information relating to:
Professional advisers such as financial advisors/brokers, mortgage brokers, solicitors, other legal representatives;
The court services information and all information from third parties who wish to engage with our services.
The property to sell or rent, Tenants Guides and fees, Letting or buying with Whites, Property management information etc.
How we use your information
By submitting your data to us, either via our website or in person, we will make use of your information in order to deliver Sales and Letting agency related services to you, such as helping with getting your properties let if you are a Landlord, or helping you to find a property if you want to buy, sell or rent.
Your details will be kept by us until such time as you ask for them to be removed or we decide that they should be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Whites and/or its staff.
We will use your Personal Data to:
enable us to analyse your personal preferences and personalise our services to you so that we can provide a more tailored experience to you for example matching your requirements to the properties that we have available;
fulfil our contractual to you as a Seller or Buyer; or a Landlord or Tenant;
analyse details of your visits to our offices including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access on the basis that processing is necessary in order to perform our contract with you to provide our services;
communicate with you, including sending you information about products, properties, lettings and services which we think may be of interest to you;
validate your Personal Data (and, in some cases, match it against information that has been collected by a third party) to check that the Personal Data we hold about our customers/users/landlords/tenants, financial advisors, mortgage brokers is accurate, consistent and up to date.
comply with any legal obligations to which we are subject on the basis that processing is necessary to comply with our legal obligations;
in pursuit of our legitimate interests, such as developing and/or consolidating our business, defending our legal rights and/or seeking advice from our professional advisors;
comply with Landlord and Tenant legislation as amended from time to time which will include compliance with the Housing Act 1988 as amended by the Localism Act 2011 and the Deregulation Act 2015.
Who do we share your information with?
In order to fulfil our service to you we will need to share your personal data. We will always carefully consider whether we have good justification for using your information and will not process it in a way that is inconsistent with the uses that we have explained to you and for the purposes of fulfilling our agreement with you. We will share it with:
Our employees, agents and consultants carrying out work on our behalf;
Third party service providers such as credit check agencies, mortgages, insurances, utility services, building trades for maintenance/repair or other business services and operations, we will provide them with the personal information they need to perform the service we request. We contractually require them to securely protect information, and not to use it for any other purpose;
Professional advisors, the court service, mortgage advisors financial advisors, solicitors and other legal advisors;
Individuals who you nominate as referees to verify certain information.
We may also share your Personal Data with third parties:
in the event that H W White Limited, either in whole or in part, is acquired by a third party (in which case Personal Data about customers will be one of the transferred assets);
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any contract with you; or to protect our rights, property, or the safety of our employees, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention.
How long do we store your personal data for?
In any event, we will only store your personal data whilst you continue to use our services and for a period of six years or in compliance with our legal requirements with HMRC or in accordance with the law and legislation.
Where we store your personal data
In order to ensure fair and transparent processing, we will, taking into account our processing activities, adopt appropriate procedures for the processing of Personal Data, which shall include implementing technical and organisational measures which take into account the harm that may be suffered, and correct inaccuracies identified in Personal Data processed, so that risk of errors are minimised and your Personal Data is processed in a fair and secure manner. You should be aware that:
All information you provide to us is stored on our secure servers or in secure paper files.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
From time to time, service providers, and organisations with whom we work , may be located outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your Personal Data. We will also ensure that our service providers enter into compliant processing agreements with us to ensure that your Personal Data is processed in accordance with applicable data protection legislation.
What are your rights?
You have a number of rights concerning the personal information we use. These include the right to:
ask us for access to a copy of your personal information we hold about you;
ask us to correct your personal information;
ask us to delete your personal information;
withdraw your consent to use your personal information. Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time;
ask us to restrict the use of your personal data;
object to our use of your personal data;
object to an automated decision, including profiling (for example, in terms of credit risk);
lodge a complaint with the Information Commissioner’s Office, if you object to the way we use your personal information. For more information please go to www.ico.org.uk.
If you wish to exercise any of your rights please write to Whites,Castle Chambers, 47 Castle Street, Salisbury, Wiltshire, SP1 3SP or use our enquiry form on our website www.hwwhite.co.uk/contact/
We will acknowledge your request and let you know what we will need from you to carry out your request, this may include formal identification. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as is practicable in response to your request.
A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are and your preferences and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our Sites or other websites and online services.
IP addresses and other technologies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
We may use third-party web analytics services on our Sites, such as those of Google Analytics. These service providers help us analyse how visitors use the Sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.
The providers of third-party plug-ins and widgets on our Sites, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the Sites and your interactions with the plug-ins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favourite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.
Links to Other Websites
This website contains links to third party websites. Any such links are provided for your information only. We have no control over these websites. We cannot guarantee the content of these websites and accept no liability for any loss arising from your use of such websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Additional social media links include Facebook, Twitter, Linkedin, Instagram, Pinterest, Google +, If you have accounts with these providers, their terms shall apply to processing of your personal information.
We do not offer any products or services to children. In certain circumstances for example for a Letting application we may need to collect the name and date of birth of children.